Office Hours:
Monday-Thursday - 7 AM -7 PM
Friday -  7 AM - 6 PM
Saturday - 8 AM - 12 PM
*Sunday - 5:30 PM-6:30 PM
* (boarder pick-up only)
 

Client Connection

Thinking about coming to A/VAH for the first time but not sure what to expect?

When you walk into A/VAH, you will be greeted by the Client Service Representatives. They will ask you to complete client and patient information forms and also ask you to sign the Virginia Disclosure Form. For your convenience, links to these forms are listed below.  We encourage you to print these forms and complete them prior to your appointment, in order to save some time when you get here. Once the receptionist has collected the necessary forms, he or she will enter the information into the computer and start a new chart for your pet.

   


 


After the charting is complete, the Client Service Representative will give your chart to a technician or assistant. He or she will then call you into an exam room.  The technician/assistant will ask you some basic questions, get your pet’s weight, and maybe take your pet’s temperature. Once the technician has finished, the doctor will perform an exam and discuss further care for your pet. (Estimates can be provided prior to further services.) 


Once your visit is complete, the doctor or technician will leave the room to enter appropriate charges into the computer and also prepare medications, if needed.  At the close of your visit, you will be escorted back to the reception area where the receptionist will check you out.

New Client Forms: (MS Word)

Virginia Veterinary Disclosure Form

New Client and Patient Form

 

  
Kids Korner 

 


 

Click here for the employee pet gallery.
Click here for the A/VAH client pet gallery.
 


 Augusta/Valley Animal Hospital
310 Betsy Bell Rd.
Staunton, VA  24401

540-851-1500 | 540-851-1501 (fax)